Frequently Asked Questions
Good to know
The questions we get asked most.
How do I pick the right size?+
Can I add my own name and number?+
How long does a personalised jersey take?+
How should I wash my jersey?+
What if it does not fit?+
Do you ship worldwide?+
Comprehensive answers covering our jerseys, sizing, custom printing, shipping rates, and warranty.
1. How do custom name and number jerseys work?
We provide personalized name and squad number printing across our NFL, NBA, MLB, NHL, NCAA, and Soccer collections. Simply input your desired name and numbers into the custom fields on the product page before adding the item to your cart. All custom jerseys are processed with athletic-grade heat-press vinyl or precision stitching identical to official match styles. Please double-check spelling before ordering.
2. How do your jersey sizes run? (Size Guide)
Our standard jerseys are tailored to standard North American and European athletic sizing:
- Fan Edition (Replica): Fits true to size with a comfortable, relaxed everyday casual fit.
- Player Edition (Authentic): Features a performance, slim athletic taper engineered for matchday athletes. If you prefer a looser fit, we recommend sizing up one size.
Please consult the interactive chart on our Size Guide page for exact chest and length measurements.
3. What is the difference between Fan Edition and Player Edition?
Fan Edition (Replica) is crafted for durable street and casual wear, featuring embroidered team badges, woven crests, and standard breathable polyester. Player Edition is the ultra-lightweight specification worn on the pitch, featuring heat-pressed silicone badges, laser-cut ventilation zones, and an aerodynamic slim cut.
4. How should I wash and care for my printed/custom jersey?
To preserve heat-pressed numbers, nameplates, and club badges over years of wear, follow these golden rules:
- Always turn the jersey inside out before laundering.
- Machine wash on a cold, delicate cycle (max 30°C / 86°F) using mild detergent. Avoid fabric softeners.
- Air dry only. Never tumble dry or iron directly over printed numbers, letters, or badges.
5. Can I modify or cancel my order after placing it?
Because we process and tailor orders promptly, you have a 1-hour window after purchase to modify shipping addresses, switch sizes, or correct custom lettering. Please email sportshub.service@outlook.com immediately with your Order ID.
6. Do you offer team discounts or bulk wholesale pricing?
Yes! We regularly provide custom kits for amateur sports clubs, corporate leagues, and fan clubs. For orders of 10 or more jerseys, contact our wholesale team at sportshub.service@outlook.com for tiered bulk discounts.
7. What are your shipping rates and free delivery thresholds?
We provide straightforward, transparent shipping worldwide with zero surprises:
- North America & Europe: Flat $5.00 delivery fee for orders under $57.00.
- Other International Destinations: Flat $7.00 delivery fee for orders under $57.00.
- Global Free Shipping: All orders of $57.00 or more qualify for 100% FREE DELIVERY automatically applied at checkout!
8. What does the Optional 3% Shipping Insurance cover?
Our optional Shipping Insurance (3% of total order value) protects your purchase from international transit risks. If your parcel is lost in transit, suffers severe physical damage, or is officially misdelivered by the courier, our priority desk issues an immediate no-hassle reshipment or full refund without waiting for carrier claims.
9. How long does order processing and worldwide delivery take?
Standard in-stock fan gear and custom orders undergo quality checks and packaging within 1 to 3 business days. Once dispatched, standard international delivery to North America, the UK, and Europe takes approximately 7 to 15 business days. Remote global locations may take up to 20 days.
10. How do I track my package?
As soon as your package is dispatched, you will receive an automated shipping confirmation email with your courier tracking number. You can track real-time transit checkpoints anytime directly on our Order Tracking page.
11. What if my tracking hasn't updated or seems stalled?
International parcels occasionally show tracking pauses while awaiting customs handoff or boarding overseas cargo flights. If tracking shows no movement for more than 7 business days, please contact sportshub.service@outlook.com so we can open an investigation with the carrier.
12. Are taxes and customs duties included in the displayed price?
Yes, 100% all-inclusive. The final total shown on our product and checkout pages covers all applicable sales taxes, VAT, and customs duties. You will never be asked to pay surprise import tariffs or courier disbursement fees upon doorstep delivery.
13. What is your 30-Day Return & Exchange Policy?
We want you completely satisfied with your match gear. You can initiate a return or exchange for standard jerseys within 30 days of delivery. Merchandise must be in its brand-new, unworn, unwashed condition with all original tags and packaging intact.
14. Can customized or personalized jerseys be returned?
Because custom jerseys are custom-printed specifically for you with personal names or squad numbers, they are final sale and cannot be restocked. However, if a manufacturing defect or printing mistake occurs on our end, we will gladly issue an immediate free replacement or refund.
15. How long does it take to receive my refund?
Once your returned parcel is delivered to our inspection warehouse and approved, your refund is credited within 2 business days. Depending on your bank or credit card issuer, funds will reflect in your account within 3 to 7 business days.
16. What payment methods do you accept, and is checkout secure?
We accept major international credit and debit cards including Visa, MasterCard, American Express, and JCB. All transactions are protected via industry-standard 256-Bit SSL encryption. We do not accept phone payments or store card numbers on our servers.